1. Introduction
This Privacy Policy explains how Trylucid ("we," "our," "us") collects, uses, and protects your information when you use our services.
2. Data Controller
- Company: Trylucid, France.
- Contact: hello@trylucid.com
- Payment Processor: Paddle.com Market Ltd acts as the data processor and payment provider for purchases made on Trylucid.
3. Information We Collect
- Account data: name, email, login credentials
- Billing data: processed securely by Paddle (we do not store payment details)
- Usage data: preferences, tone training samples, analytics for improving user experience
- Support data: emails and communications with our team
4. How We Use Your Data
- To provide, maintain, and improve Trylucid
- To process payments and manage subscriptions via Paddle
- To send essential communications related to your account
- To personalize user experience (e.g., tone analysis)
5. Legal Basis for Processing
We process data under the following lawful bases:
- Performance of contract (providing the service)
- Legitimate interest (analytics and improvement)
- Consent (for marketing or cookies)
6. Sharing of Data
We share limited data only with:
- Paddle.com (payment processing and invoicing)
- Service providers essential for hosting, analytics, or security (see /subprocessors)
We never sell or rent your data.
7. International Data Transfers
Data may be transferred to secure servers located outside the EU, ensuring GDPR-compliant safeguards (Standard Contractual Clauses).
8. Data Retention
We retain user data for as long as necessary to provide our services or comply with legal obligations.
9. Your Rights (GDPR)
Users based in the EU, EEA, or UK have the right to:
- Access, correct, or delete their personal data
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
Requests can be made via hello@trylucid.com
10. Cookies
We use cookies to improve user experience and analyze usage. Details are provided in our Cookie Policy at /cookies.
11. Subprocessors
We maintain a list of third-party subprocessors and their data roles at /subprocessors.
12. Security
We use encryption (HTTPS), access control, and secure storage to protect your data from unauthorized access.
13. Children's Privacy
Our services are not directed to users under 18.
14. Updates to this Policy
We may update this policy occasionally. The latest version will always be available at /privacy.